Plushlight

Support

Write to us

Found a bug, stuck, or have an idea? We read every message and usually reply within a few days.

support@plushlight.app

For a bug, it helps to tell us your device (for example iPhone 15), its iOS version, and what happened just before.

Questions and answers

Does Plushlight have ads?

Yes, the game is free and paid for by ads. After you wake up, you can choose to watch a video once per run to keep dreaming. Between runs an ad may show, at most at every third restart and at least three minutes apart. The game also works without an internet connection; then there are no ads, and no video to keep dreaming.

How do I change or withdraw my ad consent?

On the title screen, open Settings → Privacy settings. Google's consent form opens again, and you can accept, decline, or pick individual purposes and partners. Your new choice applies from the next ad.

Whether ads may use your device's advertising identifier is up to iOS: Settings → Privacy & Security → Tracking.

Details are in the privacy policy.

Why does the game ask for my birth year?

Under 16, you cannot consent to personalized ads yourself. If you are under 16, the game skips the consent form and the tracking prompt, and Google shows no personalized ads. Your birth year stays on your device; Google only learns whether you are under 16.

How do I reset my data or my best score?

Everything the game knows about you is on your device: your best score, your settings, your birth year and your ad consent. Delete the app to remove all of it; after reinstalling, the game starts fresh and asks for your birth year again.

If you restore your device from an iCloud backup, the old data may come back with it.

Can I move my best score to a new device?

There is no account, so the score does not sync. It moves along when you transfer your device or restore it from a backup.

Which devices does Plushlight run on?
How do I turn the sound off?

Tap the sound button at the top right of the title screen. The game remembers your choice.